Terms & Conditions

Trip Package

What it includes - the services of a Tracks & Trails Trip Consultant to help you choose a suitable itinerary, a personalized Trip Proposal based on the information you provided in your Customer Profile (This lists all prepaid components of your trip, including accommodations, vehicle rentals and activities.), confirmed reservations for all trip components outlined in the Trip Proposal and an Adventure Kit travel portfolio, containing all trip-related documentation. 

What it does not include - airfare, fuel, park entrance fees, items of a personal nature such as laundry, groceries, meals, drinks, telephone and fax charges, visa and passport fees, vaccinations, gratuities and foreign and domestic departure taxes. 

Reservations should be made at least 60 days in advance.  Availability of RV’s, campground space or excursions cannot be guaranteed by Tracks & Trails at any time.  If campground space is not available as per the proposed itinerary, Tracks & Trails will do their best to find suitable alternate accommodations.

Prices

All prices are quoted in US dollars and are subject to change including all prices from third party providers for vehicle rental, accommodations and excursions.  If there is a significant change in the foreign currency exchange rate after your proposal is accepted, Tracks & Trails reserves the right to issue a surcharge.  If extension of a packaged trip is requested, a surcharge will be added depending on the length of the proposed extension.  Please note that extensions are not always possible.  As on any trip, inclement weather and other conditions beyond our control may prevent or delay departure of a scheduled airplane, ship, train or bus. If as a result, you must book an additional hotel night, all added costs are solely your responsibility, not ours or the supplier’s.

Payments

A Deposit equal to 25% of the proposed itinerary price must be paid to secure your reservation.   Final Payment is due 60 days before departure.  If a booking is made within 60 days prior to departure, full payment will be required at the time of booking.

Any changes that you make after you have approved your proposal and paid your Deposit will incur change fees.  We will provide an estimate of these fees, based on the complexity of the changes.  Special requests may incur fees outside of the normal trip cost and are the responsibility of the customer.

We accept VISA, MasterCard and Discover credit cards, personal checks or money orders for initial deposits.  If you choose personal check as your method of payment, there will be a delay in starting work on your itinerary until a reasonable time has passed so that the check will clear your bank.  Please understand that due to the significant cost of accepting American Express credit cards, we will accept AMEX only under very specific circumstances.  Final payments must be made with personal check or money order due to the significant costs of processing credit card charges.  If a specific request is made to make the final payment by credit card, we will make every consideration but cannot guarantee acceptance.

Cancellation Policies

If for any reason you need to cancel your Tracks & Trails vacation, here are the fees:

If you cancel more than 60 days prior to your departure date, your cancellation fee will be equal to your Deposit.

If you cancel between 30 and 60 days prior to your departure date, your cancellation fee will be 50% of the price of your trip.

If you cancel 30 days or less prior to your departure date, your cancellation fee will be 100% of the price of your trip.

If T&T cancels then 100% refund of all funds or an alternate trip will be suggested.  If that program is unacceptable, Tracks & Trails will refund all monies paid to Tracks & Trails; Tracks & Trails cannot assume responsibility for any additional costs/fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Tracks & Trails.

Since the weather and acts of humans are out of the control of Tracks & Trails at any location at any time, no refunds will be made should the customer cancel any or all of the scheduled trip due to weather or fire/smoke conditions.  If your trip needs to be rerouted due to fire/smoke conditions, we will happily do so.

ALL CANCELLATIONS MUST BE RECEIVED AT OUR OFFICE IN WRITING (FAXES OR EMAIL ARE ACCEPTABLE.)

Trip Cancellation/Travel Protection Insurance

Tracks & Trails strongly recommends that you purchase travel insurance providing coverage for loss of Deposit, cancellation fees, medical expenses, lost baggage and other potential travel-related losses under certain circumstances. The scope of coverage is subject to the terms and conditions of the insurance policy.  Without insurance, you could lose your entire vacation investment if you must cancel, or be stuck with paying for costly last-minute arrangements with no recourse for reimbursement.  We offer a link on www.tracks-trails.com to the website for Travel Guard (See LINKS at the bottom of our home page).  Travel Guard specializes in providing insurance packages designed to cover a variety of potential losses: trip cancellation, trip interruption, trip delay, emergency medical treatment, lost/stolen/damaged baggage or travel documents or luggage delay.  If you choose to purchase this insurance, please do so no later than the time of your final payment. 

The Adventure Kit information

We pay to have your Adventure Kit delivered with adequate lead-time (typically 45 days) before departure provided that the trip is paid in full.  Ground shipping is the shipping mode of choice.  If there is a misstep by us, we will arrange a faster shipping option.  For our clients outside of the USA, we normally will send the electronic portions of your Adventure Kit via email and will ship the Adventure Kit to your first night's hotel.  Adventure Kits can be shipped international at the expense of the client plus a $25 handling fee to Tracks & Trails.  The handling fee is to cover the cost of completing overseas shipping and customs forms.

If you have not received your Adventure Kit within one week of your trip, we will ensure delivery of the Kit to the vehicle rental company or your hotel.  We discourage last minute delivery of the Adventure Kit and we realize that sometimes it cannot be avoided.  In such cases, we do not assume any responsibility for on-time delivery for a last-minute delivery.  We also cannot reproduce your Adventure Kit if it is lost or delayed in last-minute shipping.

The Adventure Kit includes the Trip Itinerary, Travel Tips, Route Maps and Destination Folders:

The Trip Itinerary contains your day-by-day game plan, tailored to your unique needs. This part of the Kit includes extensive details on activities, accommodations, driving directions, and pre-arranged activities.

The Travel Tips section includes things you need to know about weather, health, equipment, RVs, packing, camping etiquette, cooking, traveling with kids and even building a perfect campfire!

The Route Maps are detailed for your route, destinations and points of interest that are clearly marked.

The Destination Folders hold handy “More About” documents, which neatly summarize what you need to know about getting around, dining, shopping, the weather and optional activities, carefully chosen assortment of travel brochures and publications, receipts, vouchers, and confirmations for activities that we've reserved for you.

Refunds

Tracks & Trails will not issue a refund for any unused portion of trip including all arrangements made for optional excursions or activities.

Travel Documents

All passports, health documents, visas and any other travel documents are the responsibility of the customer.

Accommodations

Hotel/Motel - For the first night of your trip, you will be staying in a 3-4 star hotel.  If a change becomes necessary, hotels substituted will be the equivalent of those initially described.  Every effort is made to reserve only rooms with two beds. NOTE: It is standard policy that hotel rooms are not available for check-in before 3:00 p.m. We will make every effort to accommodate special requests such as non-smoking floors or king-size beds. Please understand that not all special requests can be guaranteed.  If you are taking an SUV/car-based trip, the notes above apply to each night and hotel in your itinerary.

Campgrounds - Campgrounds run the gamut from expensive "RV Resorts" with hot tubs and scheduled activities (usually with a distinctly senior orientation), to rustic, no-frills campgrounds in a forest at the end of a long gravel road. Each has advantages under certain conditions.  Ask about the campgrounds on your trip so that you can be prepared for each night’s accommodations – which may be just the RV and all that nature has to offer.

RV description - The RV offered will be based on the number of travelers and the location of the starting point of your trip.  Most RV’s can be classified into four size groups.  Ask your travel consultant about the options available.  Most RV’s include a variety of amenities including kitchen, bathroom, sleeping and dining areas.  Other options may be available and should be requested by the traveler.  See our website for examples of what is available in today’s RV’s.  IMPORTANT - Smoking not allowed on any of the RV’s.  Any alcohol consumption should be conducted in a responsible manner.  It goes without saying that drinking alcohol and driving an RV do not mix.  If the traveler chooses to drink and drive irresponsibly, Tracks & Trails or its third party suppliers cannot be held liable or accountable for such actions.  RV’s are by their nature, mechanical devices and can break down or malfunction.  Roadside assistance is provided by the RV rental company and the nature and method of the repair is at their discretion.  Time spent getting the RV repaired is not the responsibility of Tracks & Trails.  While we will advise in negotiations with the RV rental company, all compensation or reimbursement must be negotiated directly with the RV rental company and Tracks & Trails is not responsible for any such refunds.

Special Traveler considerations - It is the responsibility of the traveler to notify Tracks & Trails at the time of booking of any special disabilities, medical conditions or other considerations of the members of the traveling party.  Tracks & Trails will make reasonable efforts to accommodate the special needs of disabled travelers, but is not responsible for any denial of services by carriers, hotels, lodges, restaurants or other independent suppliers.  RV’s are not equipped with wheelchair ramps.  We regret that we cannot provide individual assistance to a traveler for walking, dining, getting on and off any transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.

Liability Waiver

Our travel packages are under the management of Little Park LLC d/b/a Tracks & Trails (hereinafter called “the Company”).  We are responsible to you in making arrangements for the travel services offered on this website and any printed materials, including transportation, sightseeing and hotel accommodations.  The carriers, hotels and other suppliers providing travel services are independent contractors and are not principals, agents, employers, employees, masters, servants, representatives, partners or joint ventures of the Company or its affiliates.

The Company is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of those independent contractors and is not liable for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. All certificates and other travel documents for travel services issued by the Company are subject to the terms and conditions specified by the supplier thereof, and to the laws of the countries in which the services are rendered. 

If the services included in the travel package cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services, when possible. Any resulting additional expense will be payable by the travel customers and any resulting saving will be refunded by the Company to travel customers. 

If the customer varies from the itinerary or package due to their own decision or volition, the Company or its suppliers will not be responsible for missed excursions or campground reservations.  Any and all side trips not in the itinerary are made by the customer at their own risk.  Any additional expenses incurred outside of the itinerary and travel package are the responsibility of the customer. 

The Company reserves the right to accept or reject any person as a travel customer, to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience or safety of the travel customers and to cancel an itinerary at any time.

The statements herein and the contract between travel customers and the Company are made and entered into in Mesa County, CO. Any controversy or claim between a travel customer and the Company which cannot be settled amicably must be litigated either in a state court in and for Mesa County, CO, or in the U.S. District Court for the District of CO and shall be governed by the laws of Colorado. The Company and each travel customer expressly waives the right to a jury trial and agrees that legal proceedings, if any, must be filed within one year following the date of trip completion.

Each travel customer understands that the Company will be accepting that customer’s booking in reliance upon such customer’s acceptance of the within Trip Conditions.  No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions.

Baggage

Due to limited RV capacity, we highly recommend that our customers be aware of the limited space in an RV when considering the amount of luggage you plan to bring.   Most airlines now impose a weight restriction on baggage and will charge additional fees if size and weight restrictions are exceeded.  Please contact your airline(s) directly for specific requirements.  It is also a good idea to contact TSA for information on the latest security restrictions regarding carry-on luggage.  No responsibility is accepted for loss of or damage to baggage or any of the passengers’ belongings.  Baggage insurance is recommended.

Acts of God and other things out of our control - Please be aware that during your participation in your RV trip, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in remote areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, proximity to wild animals, political unrest, any act of any State or government or any authority, accident or illness of any kind including those in remote regions without means of rapid evacuation or medical facilities or any other cause whatever beyond Tracks & Trails’ control. Tracks & Trails will not have liability regarding provision of medical care or the adequacy of any care that may be rendered.  Tracks & Trails is also not responsible for negligent behavior including interaction with wild animals including humans. 

NOTE: Terms & Conditions are subject to change. 

Jurisdiction - The statements herein and the contract between tour participants and the Company are made and entered into in Mesa County, CO. Any controversy or claim between a customer and Tracks & Trails which cannot be settled amicably must be litigated either in a state court in and for Mesa County, CO or in the U.S. District Court for the District of CO and shall be governed by the laws of Colorado. Tracks & Trails and each customer expressly waives the right to a jury trial and agrees that legal proceedings, if any, must be filed within one year following the date of trip completion. Each customer understands that Tracks & Trails will be accepting that customer’s booking in reliance upon such customer’s acceptance of the within Trip Conditions.

Complaint policy - Please bring any complaints to our immediate attention by calling us. Do not wait until the trip is over; we take customer complaints very seriously and will try to correct occurring problems immediately.

Contact Information - Tracks & Trails, 359 Colorado Avenue, Suite 201, Grand Junction, CO, 81501, USA • 800-247-0970 • 970-243-9490