"The Extra Mile" - the Tracks & Trails blog

We just received a survey from one of our clients that talked about what we were able to do for them while they were on the road.

The Duff family was on a custom trip that took them through the Black Hills, Devil's Tower, Yellowstone and Grand Teton National Park. When Mrs. Duff experienced severe symptoms of altitude sickness, we were able to help out with a rearranged route on the fly. Mr. Duff's comments in the survey said it all

First off, sorry we haven't been posting regularly the past couple of weeks. Besides being crazy busy, I have been on vacation for a chunk of that time and haven't been connected for blogging.

With the summer season about half over, our clients are starting to send in evaluation forms that cover all aspects of their vacation, especially our quality of service. We learn so much from these surveys, including both the good and the bad of what happened on our clients' vacations. We take all the feedback we receive and pile it back into our systems and processes for creating the best possible vacations for our clients.